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‎06-13-2017 08:05 PM

HP Recommended

hi   first time   I can't get my hp envy 4500 all in one printer to connect.. it's asking for a wpa/wep   I cant see, to find it  

thanks  .. it worked last night  all I did was to change black and white printer cartrige .. bam  it's down... 

thanks... 

6 people had the same question
1 REPLY 1

‎06-14-2017 05:49 PM

HP Recommended

@Saultguru

 

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP ENVY 4500 e-All-in-One Printer. I read that the printer is unable to connect to the wireless network and asks for a WPA/WEP key. 

 

To provide an accurate resolution, I need a few more details: 

  • What operating system are you using on your computer?
  • Are other devices working fine on the network?

However, I did some research and suggest you to use the following information:

I hope this information helps. please feel free to let me know. All the best! 🙂

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