HP Envy 6000 repeatedly goes offline

[Picartist]

I have same problem with this printer I installed today.  Just when I think it's all ready and set to go, it prints one page online then prints out on the second page. I shut it off (had to unplug, on and off button did not work) and it worked okay for two pages then lost connection again. I have a great eero wifi system, no other issues like this with anything else. ITS THE PRINTER. So rather than screw around with it, back in the box it goes to Amazon.  Anyone have a suggestions for an HP printer that works wifi. I just tossed away another envoy printer I bought two years ago, it just lost wifi connection too out of the clear blue sky. Others have same problem so I know it's not me.  

[Dragon-Fur]

@Picartist 

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I realize it's too late for your printer - long gone and all that.

I am sorry this is the case.

For those reading,

There are several things that can cause an "offline" issue.

The following ideas illustrate some - and not all - of what can be done to fix the problem.

Printer Bandwidth / Connection to the Network

This printer supports both 2.4GHz and 5GHz.

If you have any 2.4GHz devices,

and

If you want to use the printer on 5GHz,

Set your router to broadcast on both bands.

Create / Set a separate, unique SSID name for each network (band).

The password can be the same for both bands.

Connect the printer to the band / SSID network (name) you want it to use.

General Example

SSID_Dual_Band_Example_2

What else?

The printer is dependent on a decent network, of course.

In the case of the original poster in this thread, the router and network are said to be up-to-task.

Good.

What if?

The router must be updated, it must strong enough and of decent enough design to handle the demands of the network.

Outdated, weak, poorly configured router / network can cause all sorts of problems.

What else?

Windows Updates / Printer Firmware

Oddly enough, even if your printer software is supremely happy and functional,

the File System environment can impact the printer staying on the network. 

Make sure your Windows Updates are current and installed.

The printer firmware should be kept updated, too.

Connection Issues 

If the printer continues to have connection issues,

Consider / Try

Change the printer connection type to TCP/IP - changing the connection type can fix a number of spurious issues

Method - Create TCP IP port

Find printer's IP /  IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on Printer Control / Display Panel

Control Panel > icon view > Devices and Printers

 Right-Click on the printer > Left-Click Printer Properties

 Select Tab Ports  > Add Port

 Select Standard TCP/IP Port > New Port and follow the wizard.
 Use / Enter IP address for the printer.

Example - How-to “Create TCP Port” Contributed by greenturtle

Video:  Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

Set the printer to use a static / manual IP address

Wireless Center

 Wireless printing center

and

Wireless Printing Center – Static IP Address

Run the "Offline" doctor to dig out any software, configuration, or other "hidden" issues

Resource – Choose the right doctor for the job

Open Website

HP Print and Scan Doctor for Windows

Click the orange Download Now option / box

If the problem / issue is one of

• Printer is Offline
• Cannot print in Color
• Duplex printing has disappeared

THEN

Select / Answer question “Is print offline?” = YES

Answering Yes selects the “right doctor” version for these issues.

NOTES – The “Offline” doctor

As a result of repairing issues,

Offline / Color check / Duplex check version of the Doctor may replace the printer or add a “(Copy 1)” version of the driver in Devices and Printers.

Open Control Panel > icon view > Devices and Printers

Right-Click on the printer name > Printer Properties > Tab General >

In the top box, Edit the name of the printer (For example, remove “Copy 1”)

Click Apply / OK to save change

NOTE:  The name change may take a bit of time (a few minutes), else Restart the computer and log in.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Verify results.  If necessary, set the newly added / renamed printer as the default.

A secondary “Scan” printer may be added, that is, the “Do not Delete” driver / printer.  As it says, do not delete the entry.

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 6000 All-in-One Printer series 

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