HP OfficeJet Pro 6978 Error 0x6100004a

[billybobbo]

hi Raj, different person with similar problem. The printer was working fine, then made a bit of a clunky noise. Now I am getting the 0x61000041 error. hp 6968. no paper is jammed. have unplugged 30 mins. and plugged back in. Ths printer is about two years old. What can you do for me?

[Raj1788]

@billybobbo

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

Appreciate all your time and efforts.

To provide you with an accurate solution, I'll need a few more details:

Is the carriage moving freely?

If the carriage is stuck try to move the carriage manually and check if it moves.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then, click on this link: https://support.hp.com/us-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/... and follow the troubleshooting steps.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[billybobbo]

the recommended solution was not a success. so printer that was purchased in feb 2017 is useless in nov 2018. way to build customer loyalty.

[Raj1788]

@billybobbo

This could be a hardware issue with the printer.

I have sent you a private message, to contact HP Phone support depending on the product that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

[kbahny]

hp error code for office jet pro 6968

0x6100004a

[kbahny]

the link in the first suggestion is not working, invalid page

[billybobbo]

could this problem be an IP address issue, is there a way to reset IP?

[kbahny]

reset ip and now it seems to be doing maintenance and error is not showing.

[billybobbo]

Please let me know if it helps, and how you performed the IP  change?

[billybobbo]

goole searched for

reset ip office jet pro 6968

will try once I dig it out of my garage and plug it in