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‎12-08-2020 07:57 PM

HP Recommended

I am having the same issue got the printer never used it and then moved and now cant find the setup cartridges. Please help cant get anywhere with the virtual assistant.

2 REPLIES 2

‎01-01-2021 12:22 AM

HP Recommended

@Baughand, Welcome to HP Support Community!
 

I'd recommend you follow the steps from the document HP Ink Cartridges - 'Use SETUP Cartridges' error to isolate and resolve the issue.

 

If the issue persists, please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

TEJ1602
I am an HP Employee

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‎01-23-2021 12:35 PM

HP Recommended

TEJ1602 this did not solve the problem. These are the same steps the virtual assistant gave me. Is there anything else I can do. Apparently my device is no longer under warranty so my options are limited on getting support and considering you cant call a help desk without a case number it is impossible to fix this.

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