OfficeJet Pro 8610 can't connect to internet

[Al1954]

My HP 8610 loses its Internet connection. If I turn off the power and restart the printer, it then finds the Internet connection and my printing is successful. I’ve had to turn the printer on and off multiple times because of this phenomenon. Any thoughts.

[Kumar0307]

@Al1954

Welcome to the HP Support Community!

Performing a Network restore and changing the network settings may resolve this issue. Let us try these steps: 

Step 1: Restart your network devices 

1) Turn off the Router, Printer, and the computer/ mobile devices.

2) Wait for 60 seconds.

3) Turn on the Router first and wait for all the lights to stabilize.

4) Turn on the printer and allow it to configure itself.

5) Turn on the computer/ mobile devices.

Step 2: Assign a Static IP

Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.

• Type the IP address on your web browser to obtain the printer EWS page on your computer.

• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.

• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Let me know how this goes.

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