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‎07-31-2024 07:51 PM

HP Recommended

Same problem.  This printer is awful.  Did you resolve it? I expect much much better from HP

1 person had the same question
1 REPLY 1

‎08-02-2024 01:10 PM

HP Recommended

I did finally resolve it. It was a two-part solution. First, her husband has a laptop and he has a Microsoft account, so I used his laptop to get it connected to the wi-fi. The second part of it is that you have a limited amount of time to finalized the connection once it says it's ready to connect. if you miss that window, you have to start over.

 

I have another client who's HP printer died of old age. I recommended she get a Canon or Epson, anything BUT an HP. Anytime someone contacts me with a printer issue, it's always an HP. And they are the most difficult printers to set up.

 

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