Supply Problem on Laserjet M254DW after Firmware Update

[BadUpdate]

It does not appear to have anything to do with your operating system as we have various OS's accessing our Color LaserJet Pro MFP M281.   My printer was working perfectly fine BEFORE an automatic firmware update (directly through the printer interface).  It now gives me "Supply Problem", a few seconds later I get "79 Service Error", followed a continuous cycle of shutting down, rebooting with the same lame messages.  Already tried the "pull the power cord while printer is on" and restarting.  Same result as always.  Question: How do I go back to the previous firmware version? Cannot seem to get ANY support from HP.

[Jay_G24]

Hi @BadUpdate,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Wesly7653]

hi there, 

not sure if your issue is resolved? were you getting this error? 

[Chezlard]

I did post a fix for this

But HP blocked the link

Contact me via my website

My name is Gary Farrell and I am a hobby photograher

Search garyfarrellphotography.

The link to my direct email is there

It worked for me

Regards

Gary

[BSL5000]

I HAVE THE SAME PROBLEM - THIS IS TERRIBLE FOR CUSTOMER.  I BOUGHT CARTRIDGES ON AMZN - FULL PRICE.  HOW DO I FIX THIS? 

[Chezlard]

Contact me directly as my posts are redacted by HP   with the link to the fix

I Gary Farrell photography   all one word look up site on google. My emaol address is on that site

Regards

Gary