Will not print, Printer in Win10 showing no toner/ink in single cartridge mode

[Luckysmom1]

I have the same exact problem except I use both the tri-color and black cartridges. I just replaced both of the cartridges, alignment went fine. I can make copies. I can print from my iPad and iPhone. However, I can’t print from my HP laptop. It says “no toner/ink.  As I said I can print from other devices and I can copy....but cannot print from my laptop. I’ve rebooted everything. I’ve run  troubleshooting and it just tells me there’s no toner/ink. 

‘Please help. I must be able to print from my laptop. 

[The_Fossette]

@Luckysmom1,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• What is the exact model for your printer?
• What is the operating system you are using? (Windows version)
• Are you getting any error when you print from your laptop?
• How is the printer connected to the laptop?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[Luckysmom1]

Hello. Thank you for responding. 

‘-My printer is an HP Envy 5530

-I am using Windows 10 Home

-I am not getting an error when I try to print from my laptop. It just doesn’t print. I can see in my printer status the message “no toner/ink”.

-my printer is wireless. I can print wireless from my iPhone, my iPad and I can make copies without my printer giving me the “no toner/ink” message. 

-I have not made any software or hardware changes to my laptop.

- I ran the HP troubleshooting/diagnostic tool prior to posting. It said “no toner/ink” I also rebooted  both the printer and laptop.

I use my printer every day from my laptop. I had used it just minutes before I changed out the cartridges. I changed the cartridges with brand new ones I just purchased. I performed the alignment task and the printer message on the front of the printer stated that was everything was successful. I then tried to print from the laptop and it wouldn’t print. I checked the printer status and it said no toner/ink. I opened the printer back up and opened the cartridge clips and reset them. It still wouldn’t work. I ran the diagnostic tool. I tried printing a test page. Would not print. I rebooted everything. Did not work. Then I tried to print from my iPhone and iPad and it printed fine. I made a copy of something and it worked fine. But it still gives me the no toner/ink message when i try to print from my HP laptop. The only thing I did different to any other day was change the cartridges. 

‘Thank you!

[The_Fossette]

@Luckysmom1,

Thank you for the information.

Please follow the below steps to root uninstall the printer and then reinstall it.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!