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‎06-29-2020 02:41 PM

HP Recommended

I tried the link and it States 

400 Bad Request
Request Header Or Cookie Too Large
nginx/1.14.2
This has happened on most of the links I have tried to use. I have registered and re-registered my printer and when it comes to the final set up it hangs and nothing else loads. I have a HP OfficeJet 4652 and am downloading the 4650 series software. 
What is going on? I am so upset right now, I can't put the words here that I am saying. I have at this for over a week and can't find any help.
3 REPLIES 3

‎06-30-2020 10:52 PM

HP Recommended

What operating system? 

 

What browser are you using?  I have been having the same issue with Edge but Chrome has worked.  You might also try Internet Explorer or Netscape. 

 

If you let me know which browser and operating system I may be able to suggest a more direct download path.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎07-02-2020 04:37 AM

HP Recommended

I was using the 1,2,3 set up and using the disk to get there. I want to be able to print from my saved documents. I also tried again from the email for set up and it will take me to the set up for internet, which I did, but cannot print from Word on my computer. It was the Microsoft Edge, which I do not use. I use Google Chrome.

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‎07-05-2020 07:13 AM

HP Recommended

I am using Google Chrome as my main browser but the 1,2,3 set up uses MS Edge to do the set up. I have tried numerous times and always get stopped on step 3 that has the drivers after registering it stops and won't load more. I have let it sit on that page for any hour or more and it doesn't move. My printer is the HP OfficeJet 4652 and I have had it about a year. When 1 first installed it I could print from my computer and the web. I did get the network and could print from the web but not the computer now.

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