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‎03-08-2018 08:52 AM - edited ‎03-08-2018 08:55 AM

HP Recommended
Product: HP Deskjet 2130

I am in the process of attempting to setup and install a HP DESKJET 2130. I  unboxed the product, removed the packaging and have followed the operating instructions exactly. I am now stuck at the point where it should automatically print an alignment page- but absolutely nothing is happening. I can't even install the printer without aligning the cartridges first. Please could you advise?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-09-2018 01:58 PM - edited ‎03-09-2018 02:14 PM

HP Recommended

@lorczder,

 

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance with alignment issues while installing and connecting a new printer. It will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. Kudos to you on that score. 🙂

 

For better clarity and to assist you better I would require more information regarding this:

  • Did you try to perform a hard reset and remove and reinstall the cartridges again?

It could be a possible hardware issue with the printer. For now, try these steps:

 

Please perform all the prescribed steps from this link: http://hp.care/2IetV2U (HP Inkjet Printers - 'Alignment Unsuccessful' Error Message Displays)

 

Step 1: Tips for understanding printer alignment messages

Step 2: Reset the printer

Step 3: Use genuine HP ink cartridges

Step 4: Evaluate the alignment page

Step 5: Check estimated ink levels and replace any low or empty ink cartridges

Step 6: Clean the printhead or ink cartridge

Step 7: Replace the printhead or ink cartridge

Step 8: Service the printer.

 

For further assistance, please follow all the prescribed steps from this link: http://hp.care/2IePSij

 

Now check for issue resolution. If it continues, then contact Hp phone support to get the cartridges replaced and this might work as long as the printer's hardware is not faulty. If the printer is faulty, then the printer needs to be replaced.

I am being honest about it by keeping your best interest in mind, without beating around the bush.

 

HP Technical Support can be reached by clicking on the following link: http://hp.care/2moMFSc 

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

 

Good luck and keep me posted. I will keep a watch for your reply. Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient.

 

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

DavidSMP
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-09-2018 01:58 PM - edited ‎03-09-2018 02:14 PM

HP Recommended

@lorczder,

 

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance with alignment issues while installing and connecting a new printer. It will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. Kudos to you on that score. 🙂

 

For better clarity and to assist you better I would require more information regarding this:

  • Did you try to perform a hard reset and remove and reinstall the cartridges again?

It could be a possible hardware issue with the printer. For now, try these steps:

 

Please perform all the prescribed steps from this link: http://hp.care/2IetV2U (HP Inkjet Printers - 'Alignment Unsuccessful' Error Message Displays)

 

Step 1: Tips for understanding printer alignment messages

Step 2: Reset the printer

Step 3: Use genuine HP ink cartridges

Step 4: Evaluate the alignment page

Step 5: Check estimated ink levels and replace any low or empty ink cartridges

Step 6: Clean the printhead or ink cartridge

Step 7: Replace the printhead or ink cartridge

Step 8: Service the printer.

 

For further assistance, please follow all the prescribed steps from this link: http://hp.care/2IePSij

 

Now check for issue resolution. If it continues, then contact Hp phone support to get the cartridges replaced and this might work as long as the printer's hardware is not faulty. If the printer is faulty, then the printer needs to be replaced.

I am being honest about it by keeping your best interest in mind, without beating around the bush.

 

HP Technical Support can be reached by clicking on the following link: http://hp.care/2moMFSc 

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

 

Good luck and keep me posted. I will keep a watch for your reply. Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient.

 

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

DavidSMP
I am an HP Employee

Was this reply helpful? Yes No

‎03-10-2018 06:12 AM

HP Recommended

Hi David,

Thanks for the reply. 

I had attempted a hard reset before posting, it still didn't work, so I went and watched an installation video on Youtube to ensure that  I had installed the cartridges correctly. I had, and even after attempting a second hard reset the alignment page didn't print. At this point, I decided to forgo the HP instruction manual and attempt to install the printer with my computer and try printing- so I could ascertain if it was a faulty printer or just a glitch with the software. Once I had printed about 20 pages of documents, the alignment page finally printed itself.

Was this reply helpful? Yes No

‎03-10-2018 06:59 AM

HP Recommended

 

@lorczder,

 

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

 

I hope the unit works great and stays healthy for a long time.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

DavidSMP
I am an HP Employee

Was this reply helpful? Yes No
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