Received an HP email notification in French

[L0retta_g]

I have HP instant ink program. Today I received an email notification in French! I have received notifications before, but never in French.  if it had been in Spanish, I could have read it. help!

[A4Apollo]

Hey there! @L0retta_g, Thanks for stopping by the HP Support Forums! 

I understand you are getting notifications in French.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Are you registering the printer in instant ink?

Have you selected the country on the account page?

Is it just the single email or all the emails are in French?

Make sure the country is set in the preferences of the printer.

Try the steps recommended below.

1. Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

   Your HP Instant Ink account page opens.

2. In the My Account section, click Change language to Spanish.

Refer this article to know more information about changing shipping or billing address. Click Here

Also, if you still have issues after trying the steps. Please share few details in a private message, I will update the details for you.

Instant ink account number-

Instant ink email address-

Printer serial number-

Let me know if this helps! 
Have a pleasant day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[L0retta_g]

The only thing i changed recently was the ink cartridge. Prior to the last notification in French, I received all English  language notifications - language preference. I only referred to Spanish is because I can read Spanish, not French.

[Mballinger]

I’m having the exact same problem.

[L0retta_g]

I just received  an email from HP print stating an audit showed I might have received an email in French in error and to disregard it. Apparently, mystery solved.

[Barachiel · Accepted solution]

@L0retta_g

It looks like you were interacting with @A4Apollo, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂

[Mballinger]

I also received the email about the server inadvertently sending the email in French.

[Jeet_singh]

@Mballinger,

Thank you for reaching out to us on HP Support Forums! I see you have a concern regarding the email notification. No worries, I'll be glad to assist you.

As mentioned by @L0retta_g, I would suggest you ignore the email, as HP is aware of the situation and a replacement email with the correct information and language will be sent from HP at a later date.

I hope this answers your question. Do let me know if you need any further assistance. I'll be more than glad to help you.

Take care now and do have a fabulous week ahead. 🙂
Regards,