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‎02-03-2019 05:07 PM - last edited on ‎02-04-2019 07:03 PM by Retired

HP Recommended

I have exactly the same problem.

 

Tried Hard-reset, doesn't work.  Also checked the printer several times for traces of paper jam, didn't find anything.

 

Tried printhead as well. The same error message shows up even when I chose "Clean PrinterHead".  Literally can't get anything to work. 

1 REPLY 1

‎02-05-2019 06:36 PM

HP Recommended

@Walker45349

Thank you for joining the HP Support Community

 

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact model name or the product number to assist you better.

Check for any jam in the printer.

Make sure the carriage is moving freely.

 

Keep me posted,

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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