Recieved the Ox8007007e error code. What do I do?

[Maddie65]

error message Ox8007007e appears on screen- unexpected configuration problem -unable to print. Can anyone help please

[Kumar0307]

@Maddie65

Welcome to the HP Support Community!

Power resetting the printer, Updating the printer firmware and disabling IPv6 may resolve this issue. Let us try these steps: 

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Step 2: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Step 3: Turn off IPv6

1. From the home screen on the printer control panel, swipe the display to the left, and then touch Setup.

2. Touch Network Setup, and then touch Advanced Settings.

3. Turn off IPv6, and then touch Yes to confirm.

4. Reboot the printer.

Step 4: Check for any jammed paper or obstructions inside the printer.

Perform step 1 and 2 from this document

If the issue persists, please contact our HP Support team for Service Options:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!