Recurring Printing 'Error: 1 Document Waiting

[MervynB]

Every time I try and print from a Word document, I get 'Error: 1 Document Waiting'. So, I go into 'Open Print Queue' and cancel (delete) the 1 Document Waiting but, when I go to print, the same error occurs repeatedly. I have turned everything (printer, router and laptop) off two or three times, in vain. The printer is a Laser Jet M110w. The Wi Fi works, in that Test pages print.

[VikramTheGreat · Accepted solution]

Hi @MervynB,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when your printer seems connected but refuses to print Word documents while test pages work fine. This usually points to a software or driver communication issue, not the printer hardware.

Here’s the recommended troubleshooting path:

Step 1: Clear Print Spooler Service

1. Press Windows + R, type services.msc, and hit Enter.
2. Find Print Spooler, right-click → Stop.
3. Navigate to C:\Windows\System32\spool\PRINTERS and delete all files inside.
4. Go back to Services, right-click Print Spooler → Start.

Step 2: Update or Reinstall Printer Driver

• Go to HP LaserJet M110w Printer | HP® Support.
• Download and install the latest Full Feature Software and Driver.
• Remove the old printer from Devices and Printers, then re-add it.

Step 3: Check Default Printer & Print Settings

• Ensure your HP LaserJet M110w is set as the Default Printer.
• In Word, go to File → Print → Printer Properties and confirm correct settings.

Step 4: Run HP App

• Download from HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
• This tool automatically detects and fixes common printing issues.

Step 5: Test with PDF or Notepad

Try printing a PDF or a Notepad file. If those work, the issue may be with Word or its print driver integration.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[MervynB]

Dear Vikram

This website doesn't make it easy to contact you to say thanks. I hope this message gets through, but I am not confident. 

Thank you for your advice. My printer is back online thanks to your advice. I am very grateful. 

Mervyn

[VikramTheGreat]

Hi @MervynB,

Thank you so much for taking the time to send this message. It truly means a lot to us. We’re really happy to hear that your printer is back online and working properly again!
 

We understand that reaching out just to say “thank you” isn’t always easy, so we sincerely appreciate the effort you made. Your kind words and feedback are greatly valued.
 

If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help. 😊

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat