Red X on printer, prints blank pages, CANNOT GET A SUPPORT AGENT

[lrb1978]

I have zero idea what is wrong with this printer but I am honestly ready to toss it in the trash. First, it tells me it's low on paper. I fill the tray. It STILL says it's low on paper. I don't know what that is about. 

I go to print. A big red X appears and two blank pages print. I check the ink levels. They are full. I try to copy something. It works fine. I scan something. It works fine. I try to print again...big red x, blank pages. 

I try to contact support. You cannot call(?!) so I download What'sApp (which is a TERRIBLE support solution, let me tell you) It's been an hour. I have no response on the open chat window. I have no idea if anyone has recieved a single message I've sent. 

I am using Windows 10 if that helps at all. I am at the end of my rope and ready to buy a new, non-wireless, NON HP printer because this is ridiculous. 

[Kumar0307]

@lrb1978, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print. As you are able to scan and make copies, it means the printer hardware is working fine. 

To assist you better,

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Let us try these steps:

Make sure the papers are properly loaded and check the print settings to check if the correct paper size and paper type are set.

You may refer to - 'Out of Paper' Error, Printer Does Not Pick Up Paper

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Check the connectivity between the printer and the computer.

Use the HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!