Red X printer failure. Problem with printer or ink

[DebraC58]

Showed Magenta cartridge was empty. Changed cartridge and got error.  Bought a new cartridge and same error.  Have unplugged while on.  Have also disconnected from wall.  No fix yet. 

[A_Gayathri]

Hi @DebraC58,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having a persistent issue with your HP Officejet Pro 8600 e-All-in-One Printer, even after replacing the magenta cartridge. 

Here are some steps you can try to resolve the error:
 

• Check Cartridge Installation: Make sure the new magenta cartridge is properly installed. Remove it and reinsert it, ensuring it clicks into place.
• Inspect for Protective Tape: Ensure that any protective tape or plastic film has been removed from the cartridge before installation.
• Clean Contacts: Gently clean the contacts on both the cartridge and inside the printer using a lint-free cloth lightly moistened with distilled water. Let everything dry completely before reinserting the cartridge.
• Reset Printer: Perform a hard reset. Turn off the printer, unplug it from the power source, wait for about 60 seconds, and then plug it back in and turn it on.
• Update Firmware: Check if there is a firmware update available for your printer. Sometimes updating the firmware can resolve issues with cartridge recognition. Update the firmware on an HP printer
• Check for Error Messages: Look for any specific error codes or messages on the printer's display that might give more information about the issue.
• Try Different Cartridges: If you have another new magenta cartridge, try using that one to see if the issue persists.
• Printer Diagnostics: Use the printer’s built-in diagnostic tools to run a test or alignment. This can sometimes clear up issues related to cartridges.
   

Refer to this document:  HP Officejet Pro 8600 e-All-in-One Printer - N911a User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.