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- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Red X printer failure. Problem with printer or ink

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1 REPLY 1
09-04-2024 01:21 PM
Hi @DebraC58,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you're having a persistent issue with your HP Officejet Pro 8600 e-All-in-One Printer, even after replacing the magenta cartridge.
Here are some steps you can try to resolve the error:
- Check Cartridge Installation: Make sure the new magenta cartridge is properly installed. Remove it and reinsert it, ensuring it clicks into place.
- Inspect for Protective Tape: Ensure that any protective tape or plastic film has been removed from the cartridge before installation.
- Clean Contacts: Gently clean the contacts on both the cartridge and inside the printer using a lint-free cloth lightly moistened with distilled water. Let everything dry completely before reinserting the cartridge.
- Reset Printer: Perform a hard reset. Turn off the printer, unplug it from the power source, wait for about 60 seconds, and then plug it back in and turn it on.
- Update Firmware: Check if there is a firmware update available for your printer. Sometimes updating the firmware can resolve issues with cartridge recognition. Update the firmware on an HP printer
- Check for Error Messages: Look for any specific error codes or messages on the printer's display that might give more information about the issue.
- Try Different Cartridges: If you have another new magenta cartridge, try using that one to see if the issue persists.
- Printer Diagnostics: Use the printer’s built-in diagnostic tools to run a test or alignment. This can sometimes clear up issues related to cartridges.
Refer to this document: HP Officejet Pro 8600 e-All-in-One Printer - N911a User manual
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.
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