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‎09-03-2024 11:20 AM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a

Showed Magenta cartridge was empty. Changed cartridge and got error.  Bought a new cartridge and same error.  Have unplugged while on.  Have also disconnected from wall.  No fix yet. 

Category:
1 REPLY 1

‎09-04-2024 01:21 PM

HP Recommended

Hi @DebraC58,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you're having a persistent issue with your HP Officejet Pro 8600 e-All-in-One Printer, even after replacing the magenta cartridge. 

Here are some steps you can try to resolve the error:
 

  • Check Cartridge Installation: Make sure the new magenta cartridge is properly installed. Remove it and reinsert it, ensuring it clicks into place.
  • Inspect for Protective Tape: Ensure that any protective tape or plastic film has been removed from the cartridge before installation.
  • Clean Contacts: Gently clean the contacts on both the cartridge and inside the printer using a lint-free cloth lightly moistened with distilled water. Let everything dry completely before reinserting the cartridge.
  • Reset Printer: Perform a hard reset. Turn off the printer, unplug it from the power source, wait for about 60 seconds, and then plug it back in and turn it on.
  • Update Firmware: Check if there is a firmware update available for your printer. Sometimes updating the firmware can resolve issues with cartridge recognition. Update the firmware on an HP printer
  • Check for Error Messages: Look for any specific error codes or messages on the printer's display that might give more information about the issue.
  • Try Different Cartridges: If you have another new magenta cartridge, try using that one to see if the issue persists.
  • Printer Diagnostics: Use the printer’s built-in diagnostic tools to run a test or alignment. This can sometimes clear up issues related to cartridges.
     

Refer to this document:  HP Officejet Pro 8600 e-All-in-One Printer - N911a User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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