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‎10-26-2023 11:33 AM

HP Recommended

I recently refilled original HP 67 ink cartridges and am now getting an error message barring me from printing on my Envy 6055 printer. HP indicates you can refill your cartridges but I have found no way to get past the error message to allow printing. I have gone into the settings and checked "no" on the cartridge protection option (it was actually already set to this), I have turned the printer on and off a few times and reset the internet connection to no avail. It seems unlawful that they would not allow you to use your ink for printing, especially when their FAQs indicate this is acceptable. Any ideas on how to get back to printing other than buying overpriced, underfilled new cartridges from HP?

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1 REPLY 1

‎10-29-2023 11:50 AM

HP Recommended

Hi @DWYNCOTT,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you. 

 

I see that you have an issue using non-HP or refulled ink cartridges on your printer.

 

Please refer to the below links for more information related to your issue.

 

https://support.hp.com/us-en/document/ish_1692853-70737-16

 

https://support.hp.com/hk-en/document/c05308850

 

https://support.hp.com/us-en/document/ish_7470520-7449625-16?

 

I hope this helps.

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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