Regionalization reset - HP support on my ticket seems ceased halfway of resolution

[NAS2020]

Hi team,  I first raised support request on 05-10-2020 09:37 AM IST. After 2-3 initial exchanges of messages for step by step guidance from HP support team, there are no responses from HP support. The last step was me installing new printer cartridge for regionalization reset and trying the steps as recommended by HP support agent with ID TEJ1602 on ‎06-01-2020 06:41 AM. 

As required by the agent I shared below info as the Set New Region window failed to open, I right-clicked to the right and left of the Estimated Ink Levels window and got below details which I shared with the agent. I am following up on this without any luck from HP support agent. Hence raising this as fresh incident. 

Can someone please help and guide ASAP with the inputs below to complete the regionalzation reset? I have already installed new HP cartridge HP 802. Appreciate your fast response to resolve.

Printer SN: [Private information removed]

Total Page Count: 242

TriColor Ink ID: 0045FF64105CB6AF

Black Ink ID; 004023E514244E89

RX(last 4 digits):

[TEJ1602 · Accepted solution]

@NAS2020, Welcome to HP Support Community!

We are very sorry about the inconvenience caused. I did not receive the responses from your end and the conversation was auto closed.

Let me send you the reset codes immediately. I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[NAS2020]

Thanks for the much needed help! You rock!

[TEJ1602]

@NAS2020

That's great! Happy to hear that.

Let me know if you need any further assistance.