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Message 1 of 3
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Regionalization reset for Officejet 8620

HP Recommended
HP Officejet Pro 8620 e-All-in-One Printer
Microsoft Windows 10 (64-bit)

I have been using non-US printer cartridges for my HP8620 for the last several years and need to have the regionalization reset so I can move to the all-US cartridges that I now have installed in the printer. My printer is connected to wireless, I have the full feature driver installed on my computer and I have it loaded with all US cartridges now.

 

Please let me know how to proceed

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Message 2 of 3
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@KenOcheltree

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

I suggest you contact HP Support in your region for help with the Regionalization Reset

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Thanks for the reply. I had gone through that process. Since the Warranty on the HP 6820 printer is expired, there is no phone or chat link available.  I did open Case 5058906597 on Dec 23rd on the US printer ink which is still under warranty, but that was closed on Jan 6th without a resolution

 

I live in the US and the problem started when I unknowingly put in a European coded ink cartridge purchased off Amazon or Ebay as the first ink cartridge with regionalization. The printer has thought it was in Europe ever since.

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