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[lrhodes]

There is no code or email address on info page, to claim free printing trial? 

[Riddle_Decipher]

@lrhodes

Thank you for posting on HP Forums, 

The Riddle_Decipher is at your service! 

I Understand you need help with the Instant Ink Subscription and I would love to help,

however, I need more information to help your cause,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: 

Click here for more details on how to access the private messages on HP Forums

We eagerly await your response,

Help us, help you.

And Take care.

[Riddle_Decipher · Accepted solution]

@lrhodes

(Switching to public post, to minimize response time)

I'm the Riddle_Decipher & I'm writing on behalf of my colleague @Jeet_singh, as the tech is out for the day, That said, I have reviewed your concern and the entire conversation, did some research and here's what I recommend:

After you turn on Web Services, wait for the printer to print the Get the Most out of Your Printer or Important Printer Setup Instructions page. Occasionally there is a delay when printing the information page. If the page does not print after 5 to 10 minutes, turn off Web Services, and then turn on Web Services again, to obtain a new information page. The information page contains information about Web Services, and includes the printer claim code required to add your printer on HP Connected.

   NOTE:

The printer claim code is valid for 48 hours. If the code expires, repeat these steps to get a new code.

If you turned on Web Services and did not customized the printer email address, the claim code is the numbers and letters before @hpeprint.com.

• On your printer control panel, touch or press the HP ePrint icon or button.
• If your printer control panel does not have an HP ePrint button or icon, navigate to the Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.
• A Web Services Summary page might open and display the current HP ePrint email address of the printer, or you might have the option to print a report that contains the printer email address, depending on your printer model.

Also, try this: 

Look in the printer's control panel in the Network section for "Restore Network Defaults" (or similar text).

This will let you start the connection process again.

To get the claim code, accordingly.

Keep us posted, 

(We shall troubleshoot as a team, fight till the end and emerge victorious)

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Followed by clicking on the "Accept as solution" button.

Have a great day!