Release jobs

[Pamala88]

Trying to release jobs on printer 

[Max3Aj]

@Pamala88, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're trying to release print jobs on your HP DeskJet 2755e All-in-One Printer. I’d be happy to help you with this.

If your print jobs are stuck or not releasing, here are a few steps to try:

Check the Printer Status

Make sure the printer is:

• Powered on
• Connected to your Wi-Fi network
• Showing as "Ready" on the printer display or HP Smart app

Cancel and Re-send the Print Job

Sometimes, clearing the queue and resending the job helps:

• On your computer, go to Control Panel > Devices and Printers
• Right-click your HP DeskJet 2755e and select See what's printing
• Right-click the stuck job and choose Cancel
• Try printing again

Use the HP Smart App

The HP Smart app can help manage and release print jobs:

• Open the HP Smart app on your phone or PC
• Tap your printer > Go to Print Queue
• If jobs are pending, you can cancel or release them from here
  HP Smart

Restart Printer and Computer

• Turn off your printer and unplug it for 30 seconds
• Restart your computer
• Plug the printer back in and turn it on
• Try printing again

Check HP+ or Instant Ink Settings (if applicable)

If you're using HP+ or Instant Ink, ensure your account is active and the printer is connected to the internet. Sometimes, jobs are held if there's an issue with the subscription.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support