Remove and Reinstall Ink Cartridge issue

[NicoSunset]

Hello

Since the beginning of the week  I have been unable to print with my HP ENVY 5660 displaying the error "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed and then touch OK".

It happened when I replaced  the cartridges. The color is OK, but the black cartridge did not work.

I have tried to remove and reinstall the cartridge and it does not work,

I tried to restart the printer multiple time , and it does not work 

 I am still getting the error.

I tried to put the empty cartridge and it worked, so I assume the cartridge is in fault.

 I use genuine HP ink cartridges in the printer.

 I would be very grateful if an HP representative could reply to this message.

Thanks 

[Echo_Lake]

@NicoSunset

Welcome to HP Support Community! 

  

Don't worry as I'll be glad to help,
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