Remove and reinstall the indicated ink cartridge... COLOR INK

[Andrew10051990]

Product: HP ENVY 5020

For the last 2 week I have been unable to print anything with my HP ENVY 5020 displaying the error "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed".

I've read through the very long HP support page on the issue and tried everything it has said, but I am still getting the error.

I am subscribed to HP Instant Ink, so I only ever use genuine HP ink cartridges in the printer.

I cannot find a way of directly contacting someone at HP, so I would be very grateful if an HP representative could reply to this thread so that I can get a replacement colour cartridge for the printer.

PS: I installed my empty color ink back and no errors, but this from my subscription give me that error...

Many thanks,

Bucur Andrei

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[Betty0610]

@Andrew10051990

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