Remove the 9015 carriage assembly

[Rassa]

I received a replacement OJP 9015. It requires me to remove the carriage assembly but since the printer won't turn on I can't access it. No instructions included on how to accomplish this exchange. 

[sandytechy20]

@Rassa

Welcome to the HP support communtiy.

I understand that your printer is not turning on, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.