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HP Recommended
Envy 7130
Microsoft Windows 10 (32-bit)

No recent changes to operating system, error codes suddenly started appearing. Unplugging and restarting solves problem for a few minutes but then the problem recurs. There are a variety of error codes, but always with a flashing blue screen.

1 REPLY 1
HP Recommended

@Haystax

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I understand you are not able to use the printer due to this error. Are you able to bypass this error to access the home screen of the printer?

Reset the printer:

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.
  • Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check. Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

If the error persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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