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‎10-06-2024 07:28 AM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a
Operating System: Microsoft Windows 11

Hi there

I have an Officejet Pro 8600 (I know it's an older model) and it keeps giving me an error message "Print failure". I can't remove the message and it won't let me go to the homescreen. If I remove the cartridges only then can I access the homescreen for settings, etc. 

I have looked for a printhead replacement for this model but can't seem to find it? Only second hand ones...

 

Have the printheads for this model been discontinued or are they still available? 

1 person had the same question
1 REPLY 1

‎10-08-2024 07:14 AM

HP Recommended

Hi @BronnyG,

 

Welcome to the HP Support Community

 

I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted.

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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