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‎01-19-2023 11:11 AM

HP Recommended
Product: HP DeskJet Ink Advantage 2135 All-in-One Printer

Our printer was purchased in Dubai and we would like to request for a regional reset of our printer since we can only used ink cartridge of 680 here in the Philippines.  Your immediate assistance is highly appreciated.  Thanks in advance. 

Category:
1 REPLY 1

‎01-22-2023 08:14 AM

HP Recommended

Hi @Bhelle_258,

 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

  

I understand you have moved and the printer is not accepting the new region cartridges.

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

 

I have sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

Rainbow23 - HP Support.
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