Required setup ink cartridges did not come with printer

[TBaldwin12]

Just purchased an HP Envy 7800 printer. Touchscreen says to install "setup ink cartridges only" but there were NO ink cartridges in the box. I just went to Costco (I ordered the printer from them) and purchased HP ink cartridges specifically for this printer and they don't seem to be recognized. How am I supposed to set up the printer without these "setup" cartridges?

[A4Apollo]

Hey there! @TBaldwin12, Thanks for stopping by the HP Support Forums!

I understand you are getting use setup cartridge error on the printer and didn't receive the setup cartridges with the printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Did you check with the store where you purchased the printer from about the setup cartridges?

Excellent description and a great diagnosis done. It is greatly appreciated.

SETUP ink cartridges are used only to set up a new HP printer or printhead and supply ink for the first series of your print jobs. They are specially designed to initialize a printer and calibrate ink levels. Unlike replacement ink cartridges, SETUP ink cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits. When a SETUP ink cartridge is depleted, purchase and use a normal ink cartridge that matches your printer model to continue printing.

Refer this article to know more information about setup cartridges. Click Here

There is nothing much I can do to help you now. You would need the setups cartridges installed on your printer to get the printer working again.

You need to contact HP phone support and order a set of setup cartridges for the printer. Click Here

Let me know if this helps!

I hope you have a great day! 🙂

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