Reset Officejet 8610

[nswashin]

I am trying to do a factory reset on my HP Officejet Pro 8610. I looked in previous threads and tried those to no availe. I tried the method of simple unplugging it from the back and then from the outlet. I even tried the method of taking out the ink cardridges. But still nothing.

[DavidSMP · Accepted solution]

Hi @nswashin,

Thanks for stopping by the HP community. A very good day to you. 🙂 I reviewed the post regarding assistance with factory reset on your printer. I will be delighted to assist you here. 🙂 Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require information regarding this:

• Is your printer working correctly?
• Did you change the router and not able to connect to the wireless network again?

For now please try these steps:

• Please restore the printer to factory defaults by following the steps mentioned in this user guide link: http://hp.care/2t7Na9C  and refer to page# 39 on how to do it.
• If this does not work, I will send a private message to perform a semi full reset to factory defaults. Please keep a watch on your forum private messages.
• This should do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂

[DavidSMP]

Hi @nswashin,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

-

[LiDaS]

Hi there,

We also have an Officejet 8610 that used to work beautifully on a Mac and a Windows system. Now one of our computers can't even find the device and the other cannot get it to connect even after following the directions, as you suggested, on page 39 of the manual.

Could you kindly send me directions on the next step on how to restore printer to factory settings? It used to work great and I don't know what happened but hopefully we can get it to connect to our devices again.

Thanks!

[Mtuman]

Hi.

I am going crazy with the fault on my printer and looking at this thread, you may be able to help with a reset.

I have a 8610 and when the printer starts up it immediately goes to an "improper shut down" error. If I "ok" that it goes to a "paper jam" error. There is no paper in any part of the printer and I have tried the guides for Factory resetting on line, but I am unable to do this owing to the error page immediatey coming up.

I think it needs a "proffesional" shut down / reset, but it appears that this information is not posted on any forum..

Running Windows 10, 64 bit from a HP Omen laptop.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in WindowsHello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you