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‎07-12-2023 02:59 PM

HP Recommended

How do I reset my HP Officejet 6500a plus printer that has an error code 0x61011beb? I've powered off using the on/off button and alsoo disconnected the power cord and no change, same error.

1 REPLY 1

‎07-19-2023 11:51 AM

HP Recommended

Hi @Gatita_m30w,

 

Welcome to HP Support Community. 
Thank you for posting your query. I will be glad to help you.

 

Please follow the steps listed below to reset the printer.
1. Turn the printer on if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer if it does not automatically turn on.

 

You may also check this document link: https://support.hp.com/ca-en/document/ish_2041225-1838901-16  

 

I hope this helps.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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