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Microsoft Windows 11

I replaced the duplex module, I have tried to follow the solutions about this problem that I saw already posted.  The problem is I do not have the back button on the home screen to touch 4 times.  Also when I go to tools , when I press the bottom right button I do not get an option that says Reset Duplex Module, this never show up.

2 REPLIES 2
HP Recommended

I am having the same issue? Did you figure it out? 

HP Recommended

PLease post the model numbers of your printers and I will provide you with the correct reset instructions.

@Kathy166 , @Printissue 

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