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‎06-08-2022 09:08 AM

HP Recommended
Operating System: Microsoft Windows 11

I replaced the duplex module, I have tried to follow the solutions about this problem that I saw already posted.  The problem is I do not have the back button on the home screen to touch 4 times.  Also when I go to tools , when I press the bottom right button I do not get an option that says Reset Duplex Module, this never show up.

1 person had the same question
2 REPLIES 2

‎06-09-2022 12:25 PM

HP Recommended

I am having the same issue? Did you figure it out? 

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‎06-09-2022 05:15 PM

HP Recommended

PLease post the model numbers of your printers and I will provide you with the correct reset instructions.

@Kathy166 , @Printissue 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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