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‎02-22-2019 05:20 PM - last edited on ‎02-22-2019 05:58 PM by Retired

HP Recommended

what email address did you send it to?    [personal information removed per Rules Of Participation]

1 REPLY 1

‎02-24-2019 05:04 PM

HP Recommended

@MaryLouQuade,

 

Thank you for posting your query on HP Support Community,

 

Let's try to perform an advanced reset on the printer. Doing this will set the printer back to the factory settings. 

 

I have sent you a private message with the steps to perform an advanced reset on the printer. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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