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‎01-11-2020 08:22 PM

HP Recommended
Product: Office Jet Pro 8100
Operating System: Microsoft Windows 7 (64-bit)

I ordered from HP Store and received ink for my printer because it not printing correctly - leaving large blank spots. I replaced the black cartridge and it reported as not authentic. I followed the steps outlined by HP and bought a new HP Office Jet 8022. Now I want to return to the HP Store the black cartridge that the printer claimed was not authentic, plus the three color cartridges that are still unopened.

1 REPLY 1

‎01-14-2020 07:01 AM

HP Recommended

Hi @8100cartridge

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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