Return unused ink cartridges

[Carolyn20]

My HP Printer 6600 is no longer working. I have just purchased a replacement HP 6968 which requires different ink cartridges. I understand from other postings I can exchange the unused cartridges for ones that will work in my new printer. Who do I contact to request the exchange?

[Chimney_83]

Greetings @Carolyn20, 

Thanks for the post. 

I understand that you are looking to get unused cartridges exchanged to match your new printer, is that right?

Not to worry, I will be glad to assist you. 

All ink replacement or exchange options are handled by our phone support team. 

Request you contact our customer care over the phone to check on the options available. Click here. 

Let me know if this helped. 

[Carolyn20]

The link provided did not provide a number for customer service. I had to locate customer service # on my own.

I had to call  3 different customer support numbers before finally talking to someone who was able to help me. The first two people did not seem to know what I was talking about. I finally spoke to someone at 1-888-444-8834 who allowed me to return 4 cartridges I had recently purchased (8/2/17). HP only allows returns for 30 days, so I guess the customer service rep gave me some latitude. He would not permit me to return one cartridge remaining from a purchase from April, 2017, and there does not appear to be any actual "exchange" program when you buy a replacement HP printer. The customer service rep sent me (via email) a Fed Ex return shipping lable (prepaid) and gave me a return authorization number. The refund for unused cartridges is to be refunded to my credit card.

This was not an easy process.

[Dvortex]

Hello, @Carolyn20

I see that you were interacting with @Chimney_83. He is out of office and I'm here to help!

Thanks for the update & glad you were able to get refund for most of the cartridges even though you had to spend some time on this 🙂

Also, please find your new printer support page here: HP OfficeJet Pro 6968 All-in-One Printer

You can download the drivers, manuals, find troubleshooting documents and much more from here 🙂

Visit us again if you have any concerns!

Thank you again and may you have a great day and even better tomorrow 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[RM-92]

I ordered HP 61XL TRI COLOR but was sent HP 63XL TRI COLOR! Please send me HP 61 XL TRI COLOR . My order # H327120723 DATE: Aug 21, 2019 Rheta Mae Wiebe (rhetamaewiebe@gmail.com)

[Arthur-c]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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