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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Right Hand Margin too big

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10-16-2019 07:02 AM
I have an Officejet pro6960 and when I am printing a document on word with book fold chosen it leaves a massive margin on right hand side of the page and it does not fold properly on A4. I have checked all the papers settings and they are correct
10-16-2019 10:02 AM
Suggestions - Some Places to Check
➡️ Word is touchy about formatting. Consider saving the document as a PDF file > Open the file in Adobe Reader DC > click the print icon > select Booklet > Let the print menu manage the setup > Print 4 pages of the document to Test.
Booklet_Print_8740_PDF_2
➡️ The Paper size may be missing / wrong / not set correctly. For example, if you think the paper size settings should be A4 but somewhere the Layout > Size, the document size is "Letter", the printing options might end up looking and behaving other than expected.
➡️ Assuming the Paper Size (used in Print) / Page Size (used in Word > Layout) are correct, consider looking at the Margin and Gutter Settings (Word document > File > Print > Page Setup.
Print_Preview_Gutters_DOCX_2
➡️ If you are not sure where the borders of the document are located, add a "box border" around the document pages to provide a reference outline. This is not meant to "fix" anything, of course, but it can give you a visual reference about what is going on in the document. For example, add borders > set up to print (perhaps in PDF) > check the Print Preview
Word_Print_Page-Setup_Borders_1
Reference and Resources – Places to find (more) help and learn about your Printer
Clarification of terms and "what the printer can do" (Specifications)
Printer Homepage – “Things that are your printer”
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HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more
HP OfficeJet Pro 6960 All-in-One Printer series
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