SERIES 2600 MAKING SOUNDS LIKE IT IS PRINTING BUT PAGE IS BLANK

[MHYC]

I have an HP deskjet 2600 all-in-one series. Recently it began not printing  documents from my laptop. It makes the sounds like it is printing but the page is blank.  It will, however, print pictures. I have tried other laptops with the same results, pictures but no  text. The laptops are all wi-fi connected.  Any suggestions?

[Jay_G24]

Hi @MHYC,

Welcome to the HP Support Community. I'd be happy to assist you with the "Printing blank pages" issue. 

To better assist you - 

1) Are you make copies using the printer?

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page - Press and hold the Start Copy Color button 

 on the printer control panel for 3 seconds to print a Print Quality Diagnostic page.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document  - Fixing Poor Print Quality

And also try Single cartridge mode

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 
To try single-cartridge mode follow the below steps:

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 
 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[MHYC]

So, it appears the solution was to change the ink cartridges! Although the indicator lights were not on and there were no other issues when I ran the trouble shoot command, changing the ink made the difference.  The printer is only a couple months old, and maybe it sat on the store shelf too long and made the ink too old to function correctly.  

[Jay_G24]

Hi @MHYC

I am glad the issue is resolved. If you need further assistance feel free to reach out to us.

Have a great day ahead!