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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- SETUP Cartridges - HP Envy Photo 6234

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09-05-2021 05:52 AM
Hello,
I purchased a brand new "HP Envy Photo 6234" yesterday, the package included the setup cartridges required to complete the installation. However the printer is not responding AT ALL even though they are inserted correctly. I need help to bypass this "use setup cartridges" message. I'm stuck on this stupid message! Please help me bypass this thing.
Thanks
Michelle
09-08-2021 07:48 AM
@ShellzBellz, Welcome to the HP Support Community! I’m here to help.
I understand you do not have the setup ink cartridges.
To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee