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‎07-12-2020 05:52 PM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

I juat purcused a hp officejet pro 8715 display model that didn't come with original setup cartridges. I was given new hp ink by the store I bought printer from. when trying to setup new printer it wont let me past asking for "setup cartridges that came with printer". does any one know how to get around this or override it? Thank you in advance.

1 REPLY 1

‎07-15-2020 03:31 AM

HP Recommended

@APRIL72, Welcome to the HP Support Community!

 

We need to perform an OOB reset on the printer to bypass the use of setup ink cartridges.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

KUMAR0307
I am an HP Employee

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