• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-08-2023 04:21 PM - last edited on ‎07-08-2023 05:13 PM by Moderator

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I've had a New Samsung M2830DW Laser Printer still sealed in the OEM box setting under my desk for years. Today I decided to set-up & use.

All it does is set there with the Leds solid On; Toner On Orange, ECO On Green, WPS Blue, Power On Blue, Error On Orange.

 

The Power On/Off button only works after plugging into power, then it does nothing until unplugged/plugged in again. The ECO, WPS, X buttons do nothing when pressed. The printer is Dead, no noise nothing.

 

Toner & Paper are properly inserted.

 

Appreciate anyone's ideas! Otherwise, it's going in the trash.

 

Thanks,

Jim

[personal info removed]

2 REPLIES 2

‎07-08-2023 07:16 PM

HP Recommended

I would try to start it without the toner cartridge and drum in it. It is possible that the drum unit is stuck and not rotating and that is causing the error.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎07-08-2023 11:05 PM

HP Recommended

Same symptoms with the Toner cartridge removed.

Plug into power. Pressing Power button on Blue & Error Led Green for 2 sec then turns solid Orange & WPS, ECO, Toner led On.

Only way to Power Off is to unplug.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.