Samsung s9 will not print to hp envy 5055 wifi direct. Printer connects but phone does not see the p

[jefferyedodson]

After newest android update, my phone will not print to my envy 5055 at all. The printer recognizes the connection but the phone seems blind.

[The_Fossette]

@jefferyedodson,

Welcome to the HP Support Community!

I recommend you uninstall HP smart app from your phone and reinstall it.

Please refer to the below article for more information.

https://support.hp.com/in-en/document/c03561640

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[jefferyedodson]

I have done the following:

1. Uninstalled/reinstalled HP Smartprint

2. Uninstalled/reinstalled HP plugin.

3. Turned off my phone

4 unplugged the printer.

The printer recognizes the mobile device being connected.

My s9 acts as if it cannot receive any info from the printer. 

Anyone else have this problem?

I have no internet and need to be able to print wifi direct

Thank you to everybody. 

[The_Fossette]

@jefferyedodson,

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04577030

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[jefferyedodson]

Yeah, I had already been there. No joy. I think I am going to have to wait until the next android update. Hopefully this will get worked out. 

[The_Fossette]

@jefferyedodson,

I recommend you try using a different phone and check whether you are able to print. This will confirm whether the issue is with the phone or the printer.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[jefferyedodson]

Did that already with my wife's s9. Same thing. It acts as if the android update made the wifi direct blind. The printer connects to either s9 but the phone's say printer not available.  I suppose it could be an internal issue not transmitting to the mobile device but I am suspect of the timing.

[The_Fossette]

@jefferyedodson,

I recommend you try using a different model phone and check. 

Also, contact Samsung support and check.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!