Say my printer is already on another account for printing

[Syclik74]

I am trying to register my new printer for the printing plan. But it keeps saying its register on another account, this was bought new from Argos so how do I get it attached to my account. 

[asmita6658]

Hi @Syclik74

Welcome to the HP Support Community. 

What's the model name of the printer? Click here for steps on finding the information we need. Do not share any of your personal information such as serial, phone number, email ID, etc.

I'd suggest try removing and re-enabling the Web-Services. 

If the printer has a touchscreen control panel, try these steps -

Press the HP ePrint icon on your control panel display and select Remove Web Services. Follow the on-screen instructions to remove Web Services, press the HP ePrint icon again, and then follow the prompts to re-enable Web Services. A new Printer Info Page titled "Congratulations" prints with a new claim code. Try to claim the printer again using the new claim code.

For printer's with no control panel, try these steps -

1) Print the network configuration page. 
2) Find out the IP address or hostname of the printer from the network configuration page. 
3) In a supported web browser on your computer, type the IP address or hostname assigned to the printer. 
For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://192.168.0.12. 
4) Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. 
5) Click Remove Web Services. 
6) Click Yes to remove Web Services from your printer. Follow the same steps to re-enable the Web-Services.  

You may also refer to this document - HP Printers - Having Trouble Claiming Your Printer?

Let me know how that goes. 

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