Says printer busy when I send print job from my iphone

[Lesley100862]

When sending a print job to printer it says printer busy, so therefore not printing anything. Switched off both printer and iPhone rebooted but still fails to print. Why?

[Kumar0307]

@Lesley100862, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to print from your iPhone. Which version of iOS are you using?

Make sure the device is up to date.

Are you using the HP Smart app to print or the AirPrint option?

• Make sure the printer and the iOS device are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

For more info on printing, refer to - HP printer setup (Apple AirPrint for iPhone, iPad)

Hope this helps! Let me know how it goes. 

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