Says printer is printing but nothing happens

[cjc0622]

I have uninstalled and reinstalled the printer. Did the "test print page" says it's printing nothing happens. Tried to print a word doc, says it's printing nothing happens. Help please and thank you

[Rainbow7000]

Hey there @cjc0622🙂

Welcome to the HP Forums!

I saw your post about how your Officejet 5610 is currently not printing a test page, or from your Windows 7 system and I wanted to reply to help you out.

1. I would first recommend a power reset, and ensuring the printer is plugged in directly to a wall outlet. When that is done, try making a copy from the front panel of the printer to test the hardware. If the copies work, move on to the link I posted next.

With the printer turned on, disconnect the power cord from the rear of the unit.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the unit.
If the printer does not turn on by itself, press the Power button to turn it on.

2.  Try each of these steps, in full and in order: Print Jobs Stuck in Print Queue (Windows)

Click the "Accept as Solution" if the issue has reached a resolution! Hit the thumbs up below to like my post or show thanks to me for lending a hand! 🙂

Get back to me with the results please, and we can work on any issues from there if we need to. Good luck:)

[cjc0622]

Did all of what you suggested. The printer will copy but not print a word or excel doc. I even replaced both cartridges with brand new ones. Nothing happens. But when I look in the print queue, the docs are there and it inidicates "printing"

[Rainbow7000 · Accepted solution]

Hey there @cjc0622,

Thanks for getting back to me. If the copies work, the printer itself is fine and the issue would be software related to your OS. If you have tried each step from the guide I posted and still cannot print, I would next recommend getting in touch with the computers manufacturer, or Microsoft to repair the operating system. Afterwards, printing should work from your system again.

Good luck 🙂

[johnlbernick]

trying to copy but the printer says it is printing but nothing comes out on paper the paper is plank and all ink cartridges are full

[Shaza7000]

I have switched the printer off and on and now it can copy but it doesn’t print from my phone