Scan Error message - Scan in Use

[PamK54]

When trying to Scan on my HP printer through HP Smart.  When  I press the "scan icon" it tells me that the Scanner is in Use.  How do I clear this?

[VikramTheGreat]

Hi @PamK54,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're seeing a "Scanner is in Use" message when trying to scan using the HP Smart app; it usually means the scanner is stuck in a busy state or another app is blocking access. Here's how to fix it:

1. Restart Everything

• Turn off your printer, unplug it from power for 60 seconds, then plug it back in and turn it on.
• Restart your computer or mobile device.
• If you're using a Wi-Fi connection, restart your router too.

2. Use HP Smart’s Diagnose & Fix Tool

HP Smart has a built-in tool that can automatically detect and fix scanning issues.

• Open the HP Smart app on your Windows 11 PC.
• Click the wrench icon (⚙️) in the bottom-left corner.
• Select Diagnose & Fix and follow the prompts.

🔗 HP Scanner not working - Troubleshooting scan issues | HP® Support

3. Check for Conflicting Apps

• Make sure no other scanning apps (like Windows Fax and Scan or third-party tools) are open.
• Close any background apps that might be using the scanner.

4. Re-add the Printer in HP Smart

• In HP Smart, remove the printer.
• Click Add Printer and follow the steps to reconnect it.

5. Reset the Printer

If the issue persists:

• On the printer's touchscreen, go to:
  • Settings > Printer Maintenance > Restore > Restore Factory Defaults (or similar wording depending on firmware version).

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat