Scan Not Working

[hornet47]

Received firmware update on Monday06 Aug 18, whist using printer , thereafter printer would not scan,print, or print alignment page after new cartridge inserted. Also printer would not shut down unless switched off at mains. Followed all usual processes to restablish connectivity.

I have run HP print doctor and now have print functionality but no scan. HP doctor states there is driver problem. I have been trying to access driver downloads from HP site to no avail. Having spent days trying to rectify this problem (not of my making)by looking through the multitude of information, my head is now spinning.

All want is a simple download of drivers to re-etablish the scan functionality or is the printer better scrapped.

Many thanks for any assistance. NB: I am not an advanced techie, I prefer simple plain clear English!!

[Raj1788 · Accepted solution]

@hornet47

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

I recommend you delete the driver at the root level and retry, follow the steps below:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-envy-5530-e-all-in-one-printer-series/... to download the HP ENVY 5530 e-All-in-One Printer series Full Feature Software and Drivers.

Keep me posted, how it goes! However, we'll try and follow up in next 24 to 48 hours to doublecheck on the issue.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[hornet47]

Thank you Raj for your reply. Most helpful, now up running.

Hornet 47

[Raj1788]

@hornet47

Thanks for the reply,

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

 Take care now and do have a fabulous week ahead.

 :)Cheers:)