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Message 1 of 4
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Scan Only - HPEE 6790 OfficeJet Pro (HP OfficeJet 8710) - DO NOT DELETE

HP Recommended
OfficeJet Pro 8715
Microsoft Windows 10 (64-bit)

This morning my printer would not connect to scan. After following the "Troubleshoot" link to the "ScanDr". This software installed Scan Only - HPEEE 6790 (HP OfficeJet 8710) - DO NOT DELETE . I am the only user on this computer.  My system shows that the  HP OfficeJet Pro 8710 Printer is the default but nothing works - no printing, no scanning, no fax. The HP Smart software HP forced on me does not connect.

 

I tried uninstalling the printer and re-installing and the only install option. Frankly, HP Customer Support as been anything but helpful.

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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@KBWood, Welcome to HP Support Community!

 

Follow the steps below-

 

Restart the print spooler and try uninstalling the drivers

 

Press “Windows key” + “r” to get the “Run” window.

Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.

Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

 

Now uninstall and reinstall the printer driver. Follow the steps below-

 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Now, download and install the full-featured software from here.

 

If the issue persists, I would suggest you try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Let me know the outcome.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Message 3 of 4
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I am back to being able to print. Scan is still not an option. The HP Smart won't sign in for use meaning I still cannot scan. Frankly, I am frustrated enough at this point that I ready to abandon this printer.

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HP Support Agent
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@KBWood

 

Thanks for replying!

 

Please reach out to the HP Support in your region for further course of action.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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