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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
Will not scan.
HP Recommended
Welcome to HP support community.
I see that you are unable to scan using HP Smart app installed on your android phone.
Follow the below steps to fix the issue.
Check for a Smart network switch or Switch to Mobile Data (Samsung devices): Make sure the Smart network switch option is off in the Wi-Fi settings menu.
NOTE:Not all Samsung devices have a Smart network switch option.
You can refer this HP document for more assistance:-Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
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