Scan issues for 4x6 photo it comes as custom size in the jpg

[Lara08]

I open HP Smart, I select the scan tile, in the scan preset  I select photo, then page size I have select both "4x6" or "entire scan area", source "document feeder" as I have 300 pics I need to scan, resolution 600, compression medium. and the pic it still comes up with some white area, as I have so many pic to scan I cannot really go one by one, is there a way to fix this issue and get an exact 4x6 pic scanned. 

[TEJ1602]

@Lara08, Welcome to HP Support Community!

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

Try to remove and add the printer on your HP Smart Application and then try scanning.

Alternatively, you can try scanning using the HP Printer Assistant. Here is how you do it-

Install or update HP Scan

Make sure you have the latest version of the printer software, and then make sure your printer is connected to your computer.

1. Go to HP Customer Support - Software and Driver Downloads.

2. Type your printer model, and then click Download next to the full feature driver under Driver-Product Installation Software.

   

3. Follow the guided setup instructions to connect the printer.

4. After the software installs, search Windows for HP, and then select your printer to open HP Printer Assistant.

5. On the Scan tab, click Scan a Document or Photo to open HP Scan, and then continue to the next step.

Set scan preferences

Change settings in HP Scan before you complete a scan job.

1. Scan Shortcuts

2. Show Viewer After Scan checkbox

3. Source options

4. Scan settings

5. More

• Select a Scan Shortcut, such as Save as PDF or Email as JPEG.

• Select the Show Viewer After Scan checkbox.

• If your printer has both a document feeder and scanner glass, select Document Feeder if loaded under Source.

• Make sure the other settings such as Page Size, Color Mode, and Page Sides match your scan job.

• Click More to change advanced settings, such as Resolution (PPI), Orientation, Destination, and File Name.

Refer to the document HP Printers - How to Scan (Windows) for help.

Keep me posted for further assistance.

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