Scan to email error

[Legalyze]

When I attempt to scan to email, I get the following error:

Cannot connect to server. Check server name and address.

How do I check the server name and address on the printer?

[Dragon-Fur]

@Legalyze 

Welcome to the HP Community --

This printer supports Digital Send features.

Digital Sending Standard Features

Scan-to E-mail; Scan to network folder; scan to SharePoint; Scan to thumb drive

The EWS format and setup for your printer (OfficeJet Pro 9018() is likely similar to the first examples (later in this message).

Note to those reading: 

If your printer is one of the newer OfficeJet Pro 81xx or 91xx - the EWS format is different.  Examples are provided.

What happened?

One likely cause of the error is the way you have configured your SMTP Scan to Email Profile for email account and email password.

What?

Many email providers now require 2-Step Verification (also called 2FA) and an App Password when using third party methods to connect with that email provider's servers.

Start...

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Scan to Email > Settings / Scan to Email Setup

OR

 (Newer printers / Alternate EWS format)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

1)  Section General > Email Servers

And, next

2)  Section Scan > Scan to Email

==============================

Scan to Email – Two-Step Verification and Application Password

Email Account Security

"Scan to Email", “Scan to Network”, "HP Scan > Email" and "Share" are subject to your Email Account provider's security that governs how your email account interacts with "third party software / apps".

For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might require that you enable 2-Step Verification AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.

Where the email provider's security requires it, the App Password is used in place of your normal email / account password in "third party" apps and software.

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

Example – Google / G-Mail

Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.  
• Make note of the password in case you need to re-enter it.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Make note of your App Password >> Enter the 16 App Password (no spaces) in Scan to Email in place of your regular password.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Apple – “App Password” for third party applications

  Sign in to apps with your Apple ID using app-specific passwords

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Comcast / Xfinity – “App Password” for third party applications

  Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Yahoo Mail – “App Password” for third party applications

  Yahoo - Generate and manage third-party app passwords

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Microsoft

  How to use two-step verification with your Microsoft account

  Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

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What about the Port?

  What’s the Difference Between Ports 465 and 587?

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EWS_9025_Scan-to-Email_Setup_6

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Example - EWS - Scan to Email - OfficeJet Pro 91xx / 81xx - Email Servers

EWS_9135_Scan_to_Email_Default_Options_3

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References

What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

--- --- --- --- --- --- --- ---

Public DNS Server List

https://public-dns.info/

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9018 All-in-One Printer  

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