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‎11-12-2022 04:00 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw
Operating System: Microsoft Windows 11

After about two years of relatively low use, my printer now says "Scanner Error 17.  Turn off then turn on."

 

I have done that several times, and followed all the troubleshooting recommendations from the Virtual Agent in HP Support.  The printer is pretty much inoperable with this error.  

 

I understand that the error indicates the Scanner motor is stuck, and when I watch it start up I can see that the scanner arm moves slightly and then sticks in a certain position.

 

My printer is out of warranty at this point.  Do I have any options other than fixing it myself or getting a new printer?

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